Shipping Policy
Delivery is FREE to addresses located within the United Kingdom, Isle of Man and the Channel Islands.
Orders are sent via Royal Mail and will be shipped within 3-4 working days after payment.
We will not be held responsible for delays or lost items due to customs or postal services.
Payment Policy
Payments are made securely online via PayPal Checkout using a credit or debit card, or a PayPal account.
You can pay with your credit/debit card even if you don’t have a PayPal account.
Refund Policy
In the unlikely event you are unhappy with your purchase, you may exchange or return for a full refund of the items, as long as they are received in a saleable condition, have not been used and are in the same condition as they were received. The returns/exchanges may be made within 30 days from the date of the order and we will require a receipt or proof of purchase to process the return. Please inform us in advance by email info@pompeycalendars.com that you wish to return your order.
Postage for returned items is the responsibility of the customer and will not be refunded.
The address for returns is: 26 Empshott Road, South Sea, Portsmouth, PO4 8AU.
Please contact us by email info@pompeycalendars.com should you have any queries.
Privacy Policy
Who we are
Our website address is: https://pompeycalendars.com. Pompey Calendars is managed and run by Vince Thorne www.vincethorne.com.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, make a payment, register on the site, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number and postal address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
How we use collected information
Pompey Calendars may collect and use the User’s personal information for the following purposes:
To undertake business requirements
We use the personal information provided for order processing to enable us to process your order and complete the business transaction.
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We do not share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with others.
Changes to this privacy policy
Pompey Calendars has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us using the contact details provided on our website.
This document was last updated on 19th October 2023.
